Terms & Conditions

These Terms & Conditions govern your access to and use of Smart Scheduler AI (the "Service"), operated by Suiviro Pty Ltd (ACN pending), trading as Smart Scheduler AI ("we", "us", "our"). By creating an account or using the Service you agree to these terms.

1. Payments and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

You agree to Paddle's Buyer Terms at checkout. Subscription fees are billed in advance by Paddle in the currency shown at checkout. Applicable GST/VAT/sales tax is added by Paddle.

2. Account and eligibility

You must be at least 18 years old and authorised to bind your organisation. You are responsible for the security of your account credentials and for the acts of anyone using your account.

3. Acceptable use

You may not use the Service to (a) violate any law; (b) infringe intellectual property or privacy rights; (c) upload malware or attempt to compromise the Service; (d) resell, reverse engineer, or scrape the Service outside the MCP interfaces we provide; (e) send unsolicited commercial messages via our notification features. See our full Acceptable Use Policy.

4. AI-generated schedule proposals

Smart Scheduler AI uses constraint programming and, where enabled, generative AI to produce schedule proposals. Proposals are decision-support outputs, not professional advice, and may be imperfect. You are responsible for reviewing and approving any proposal before it takes effect for your customers, staff, or contractors. You retain full responsibility for the inputs you supply and the outputs you apply. We do not warrant that any proposal will be optimal, complete, or error-free.

5. Intellectual property

The Service, including all software, models, documentation, and branding, is owned by Suiviro Pty Ltd or its licensors. You retain ownership of the data you input into the Service. You grant us a non-exclusive licence to process your data as necessary to operate and improve the Service.

6. Service availability

We aim for high availability but do not warrant uninterrupted or error-free operation. Scheduled maintenance, third-party outages (including hosting, Google Maps Platform, calendar providers, and Paddle), and force majeure events may affect availability. No uptime SLA is offered on standard plans.

7. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, fail to pay, or use the Service in a way that risks harm to us, our other customers, or third parties. You may cancel your subscription at any time via the billing page; cancellation stops future renewals under our Refund Policy.

8. Warranties and consumer law

Where the Australian Consumer Law applies, our services come with guarantees that cannot be excluded. Nothing in these terms limits any right you have under that law. To the maximum extent permitted, other warranties (express or implied) are excluded.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential losses including lost profits, revenue, or data.

10. Governing law

These terms are governed by the laws of Victoria, Australia. Disputes must be brought in the courts of Victoria, Australia, unless local mandatory consumer law provides otherwise.

11. Contact

Legal notices: legal@smart-scheduler.com. Support: support@smart-scheduler.com.